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Have a question about our collection, an order, or something bespoke in mind? We’d love to hear from you.
Frequently asked questions
Everything you need to know before you shop with us.
What materials are your bags made from?
Every piece is crafted from full-grain, genuine leather, sourced for its durability and natural beauty that only improves with age.
How long does shipping take?
Orders are typically processed within 3–4 business days and delivered within 4–7 business days, depending on your location.
Do you offer free shipping?
Yes, we offer complimentary shipping on all orders, no minimum purchase required.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
How do I care for my leather bag?
Keep it away from direct sunlight and moisture, and condition it every few months with a quality leather balm to maintain its finish.
Do you offer customization or monogramming?
Yes, select pieces can be personalized with monogramming. Just reach out to our team before placing your order.
Is my payment information secure?
Absolutely. All transactions are protected with bank-level encryption for your complete peace of mind.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email to follow its journey to your door.